At Korean Spa, we are dedicated to providing exceptional services and ensuring client satisfaction. Our Warranty Policy outlines the terms under which we provide support for our treatments and services.

1. Service Warranty

  • Satisfaction Guarantee: We guarantee the quality and effectiveness of our services. If you are unsatisfied with any aspect of your treatment, please inform us immediately, and we will work to address your concerns.
  • Scope of Warranty: Our warranty applies to services performed directly by Korean Spa staff and covers aspects related to the quality and results of the treatment.

2. Limitations and Exclusions

  • Health Disclosure: The warranty does not cover issues arising from undisclosed medical conditions, allergies, or sensitivities. Please provide complete information about your health and any relevant conditions before the treatment.
  • Post-Treatment Care: We provide guidance on post-treatment care to maximize results. Failure to follow our recommended aftercare instructions may void the warranty.
  • Service Results: While we strive to achieve the best possible outcome, individual results may vary based on skin type, health conditions, and lifestyle. The warranty does not cover variations in expected results unless there is a direct issue with the service quality.

3. Warranty Claim Process

  • Reporting an Issue: If you experience any concerns related to a service, please contact us within seven (7) days of your appointment. Claims reported beyond this period may not be eligible for resolution under this policy.
  • Assessment: Upon receiving your claim, our team will review your concerns and schedule an assessment if necessary to determine an appropriate resolution.
  • Resolution Options: Based on the assessment, we may offer a re-treatment or provide alternative solutions. Refunds are not guaranteed and are only provided at our discretion if a re-treatment is not feasible.

4. Service-Specific Warranties

Certain services may include additional or specific warranties, which will be discussed with you prior to the appointment.

5. Changes to the Warranty Policy

We may update this Warranty Policy as needed to reflect changes in our services or client care standards. Any updates will be posted on our website with the effective date.

6. Contact Us

For questions or to make a warranty claim, please reach out to us:

Thank you for choosing Korean Spa! We look forward to providing you with exceptional care and a satisfying experience.