At Korean Spa, we strive to make your purchasing experience easy and secure. This Payment Policy outlines the accepted payment methods, processing times, and important details regarding transactions.

1. Accepted Payment Methods

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
  • Online Banking: Customers can also pay using online banking services provided by select financial institutions.
  • Cash Payments: Cash payments are accepted only for in-store services and purchases. Please do not mail cash.

2. Payment Security

We are committed to protecting your personal information and use secure payment gateways to process online transactions. Our payment systems are PCI-DSS compliant to ensure data protection and transaction security.

3. Payment Timing

  • Immediate Payment: Full payment is required at the time of purchase for all products and services.
  • Service Appointments: For scheduled appointments, a deposit may be required at the time of booking. Any remaining balance must be settled on the day of the appointment.

4. Currency

All prices listed on our website are in Vietnamese Dong (VND). International customers may incur currency conversion fees from their bank or credit card provider.

5. Taxes

Any applicable taxes are included in the price displayed on our website. There will be no additional fees for taxes upon checkout.

6. Payment Issues

  • Payment Declines: If your payment is declined, please verify your payment details and try again. If the issue persists, contact your bank or payment provider.
  • Chargebacks: If you believe you have been charged in error, please contact us before initiating a chargeback. We will work to resolve any issues directly.

7. Refunds and Adjustments

For information regarding refunds, please see our [Return & Refund Policy]. Refunds for eligible returns will be processed back to the original payment method within 5-10 business days of approval.

8. Contact Us

If you have questions or issues regarding your payment, please reach out to our support team:

Thank you for choosing Korean Spa. We are dedicated to providing a smooth and secure payment experience for our valued customers.