At Korean Spa, customer satisfaction is our priority. This Return & Refund Policy explains the conditions for returns, exchanges, and refunds for products and services purchased with us.

1. Eligibility for Returns

  • Product Returns: We accept returns of unopened, unused, and undamaged products within 14 days of purchase. Items must be in their original packaging and accompanied by proof of purchase.
  • Non-Returnable Items: Certain items, such as personal care products, gift cards, and customized items, are non-returnable for health and safety reasons.
  • Service Refunds: Refunds for spa services are only provided under exceptional circumstances. If you are unsatisfied with a service, please contact us immediately, and we will work to address your concerns.

2. Return Process

  • Step 1: Contact our support team within 14 days of receiving your product to initiate the return. You can reach us by email at [email protected] or by phone at 0373298888.
  • Step 2: Our team will provide instructions on where to send the returned item. The cost of return shipping is the responsibility of the customer unless the item was defective or incorrect.
  • Step 3: Once the item is received and inspected, we will notify you of the approval or rejection of your return.

3. Refunds

  • Processing Refunds: If your return is approved, we will initiate a refund to your original payment method within 5-10 business days. Processing times may vary based on your payment provider.
  • Partial Refunds: Certain situations may qualify for a partial refund, such as items returned with missing or damaged components.
  • Non-Refundable Fees: Shipping fees and any additional service fees are non-refundable unless the return is due to our error.

4. Exchanges

If you wish to exchange an eligible item for a different product, please contact our support team within 14 days of receipt. Exchanges are subject to product availability, and any difference in price must be settled before shipment of the new item.

5. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours with photos of the damage, and we will arrange for a replacement or refund at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first. If you still have questions, feel free to reach out to us, and we’ll be happy to assist.

7. Contact Us

For assistance with returns, exchanges, or refunds, please reach out to us:

Thank you for choosing Korean Spa. We are here to provide you with an excellent shopping experience and customer support.