At Korean Spa, we aim to deliver your orders in a timely and secure manner. Our Shipping Policy explains our shipping options, processing times, delivery fees, and other key information to ensure a smooth delivery experience for our customers.

1. Order Processing

  • Order Confirmation: Once an order is placed, you will receive a confirmation email with your order details.
  • Processing Time: Orders are typically processed within 1-3 business days. If an item is out of stock or requires additional time, we will notify you promptly.
  • Operating Days: Our shipping and processing times apply to business days only (Monday to Friday). Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Options and Delivery Time

  • Standard Shipping: Estimated delivery within 5-10 business days, depending on your location.
  • Express Shipping: Available at an additional cost for faster delivery (estimated 1-3 business days for eligible areas).

Shipping times may vary based on your location, order size, and courier availability. We work with reliable carriers to ensure timely deliveries but cannot guarantee specific delivery times due to factors beyond our control.

3. Shipping Rates

  • Domestic Shipping: Standard shipping rates apply to all domestic orders. Rates are calculated based on weight, dimensions, and destination at checkout.
  • International Shipping: For orders outside Vietnam, international shipping rates will apply. Import taxes, customs fees, or other charges are the responsibility of the recipient and may vary based on country-specific regulations.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order using the provided link or on the courier’s website.

5. Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours with photos of the damage, and we will assist with a replacement or refund.
  • Lost Packages: If a package is reported lost by the carrier, please contact us so we can initiate a claim and work to resolve the issue promptly.

6. Delivery Address and Information

Please ensure your delivery address is accurate at checkout. Korean Spa is not responsible for orders shipped to incorrect addresses provided by customers. Changes to the address should be made before shipping confirmation.

7. Delays and Exceptions

Shipping times may be impacted by unforeseen events such as weather conditions, customs delays, or holidays. In these cases, we will notify you and do our best to minimize any delays.

8. Contact Us

For any questions or issues with your order or shipping, please contact our support team:

Thank you for choosing Korean Spa! We are committed to providing a seamless shipping experience and excellent service.